What is Patient Centered Medical Home?

A “Patient Centered Medical Home” (PCMH) is a new approach of delivering health care to patients that places the responsibilities of improving your health on both your health care team, and you. The medical home team at Mid-Ohio Valley Medical Group (MOVMG) manages care and services for you by following evidence based guidelines and acting as the hub of your health care. PCMH and MOVMG puts you, the patient, at the center of the health care system. It is our goal to provide primary care that is accessible, continuous, comprehensive, family-centered, coordinated, and compassionate.


MOVMG’s Patient Centered Medical Home Responsibilities to You

  • To listen to your questions and concerns and to explain disease, treatments, and results in an easy to understand way.
  • To coordinate your overall care by referring you to specialists as needed and obtain the information gained from that specialist’s care.
  • To provide you with same day appointments when you are ill whenever possible. Well visits and follow up visits will be scheduled at your convenience.
  • To provide instructions on how you can access care at MOVMG when our office is not open.
  • To provide clear instructions about your treatment goals and future plans at every visit.


Your Responsibilities in Our Patient Centered Medical Home

In order to ensure that all your health care needs are met we ask for your help. The following explains how you can help us maximize your health and show your commitment to do this as well.

  • Please arrive for your first appointment at least 15 minutes early and all other appointments at least 5 minutes early so you can be ready to be seen by your provider at your scheduled appointment time. Understand that if you arrive late for your appointment that you may need to be rescheduled out of courtesy to other patients with appointments.
  • It is important for you to ask questions and be active in your care.
  • Communicate with all the members of your care team about your health needs.
  • Tell us when you see another health care provider, ER, or have been hospitalized so we can help coordinate your care.
  • Tell us about any changes to medications or any supplements you are using.
  • Whenever possible, call or come to our office before going to an urgent care facility so that we may provide the care you need in our office.
  • Work with us to develop a treatment plan to maximize your health.
  • Please keep scheduled appointments, but if you cannot keep an appointment, then call as soon as possible to reschedule.